You recently bought a pair of wireless headphones from an online shop. When the parcel arrived, the headphones were damaged and did not work properly. You contacted customer service by phone, but nobody solved the problem.
Write an email to the manager of the online shop. In your email:
- Explain what you bought and what was wrong with it.
- Describe your experience with customer service.
- Say what you want the shop to do.
You should write at least 120 words. You do NOT need to include your real address.
Gợi ý triển khai bài viết (Outline Tips)
1Mở đầu trang trọng (Dear Sir or Madam / Dear Manager), nêu mục đích thư
2Thông tin đơn hàng: sản phẩm, ngày mua, mã đơn; mô tả lỗi cụ thể
3Trải nghiệm chăm sóc khách hàng: gọi mấy lần, phản hồi ra sao
4Yêu cầu rõ ràng: hoàn tiền hoặc đổi hàng trong thời hạn
5Kết thư trang trọng (I look forward to your prompt reply, Yours faithfully)